Brief Description and Commencement:
• These Terms and Conditions be called PRS Tourism Terms and Conditions.
• They extend to the Indian & World Tours & also Corporate Tours organized by PRS Tourism.
Definitions:
In these Terms and Conditions, unless the context otherwise requires
• Guest/s means the total number of people who have registered their names and booked the tour by having made the full payment for Indian/World tours organized by PRS Tourism. (which expression shall, unless it be repugnant to the context or meaning there of be deemed to mean and include their respective heirs, executors and administrators)
• Company means PRS Tourism and also includes all its brands and divisions.
• Tour/s means any Indian and World Tours organized by PRS Tourism.
• First day of the tour shall start at any time (i.e. in the morning / afternoon / evening) at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a ‘Day’ shall mean a part of the day or 24 hours or its part thereof.
• Force Majeure means an event or circumstance not within the reasonable control, directly or indirectly, of PRS Tourism in its ability to perform its obligations/ responsibilities regarding the tour including
o war, hostilities invasion, act of foreign enemies;
o rebellion, revolution, insurrection or military or usurped power or civil war;
o epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God;
o ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
o riot, commotion or disorder;
o any act or omission of any Government instrumentality;
o a Change in Legal Requirements;
o strikes, lock outs or other industrial disturbances;
o Abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain & temperatures.
o Extra Mattress : Means roll away mattress which is on floor (For domestic tour extra mattress & for international tour extra bed)
o Tour Escort / Leader / Manager / Assistant: A Person designated by Company to help / guide / assist the guest/s in and or during India and / or World Tours Organized by PRS Tourism
• Gender: The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.
• Each of these terms and conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.
Booking Criteria:
• Guest’s interest to participate in the tour
Payment of the registration amount indicates that the guest is interested in the tour and has read and accepted all the terms and conditions mentioned on the PRS Tourism brochure/website/booking form. In case of a guest who is processing the booking formalities on behalf of his/her family is deemed to have been authorized to do so by his family after reading all the PRS Tourism terms and conditions mentioned on the brochure/website/booking form.
• Health
When you book a tour, or when someone else books a tour for you, on your name, that means you are physically fit to travel to that destination. It is very important for you to take care of your health throughout the tour. Any health issue on tour or any stay back due to the same shall be borne by that respective guest only, the company shall not be held responsible in whatsoever manner.
Liabilities and Responsibilities of the Company:
The liability of the Company is restricted only to make reservation in accordance with the guest’s requirements & no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor.
Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses because:
• Taking care of the valuables is the sole responsibility of the guest; in fact we suggest and recommend you not to carry unnecessary valuables like gold, high end equipments on tour.
• Train/flight delays, on account of any reason due to rescheduling/cancellation of train/flights/inter-connection/ meals not being served etc. is not in the control of the company.
• Any change due to force majeure including weather condition / strike / war / VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc are not in control of the company.
• Allocation of seats and food service in the aircraft because the airline reserves the right of allocation.
• Celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of the company.
• Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused.
• Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management/ employees / agents of any independent contractor.
• Any damages, additional expenses or any consequential losses suffered by the guest due to cancellation, amendment and / or alteration of any of the services of the tour mentioned in the itinerary / brochure by the Company after the registration / booking by the tourist. Each of these conditions shall be severable from the other, if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.
Safety:
Please be aware that during your participation in vacations operated by PRS Tourism, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. PRS Tourism will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While PRS Tourism will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold PRS Tourism harmless regarding any provision of medical care or the adequacy of any care rendered. PRS Tourism is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold PRS Tourism harmless for such.
Liberty of activity:
Company as an organization is coordinating with various independent service providers for conducting the tour. The company takes utmost precaution to ensure that the tour is comfortable. Also, guests are updated from time to time through different media of communication in case of changes.
Though we take maximum care, neither we have control on the mode of transport like shipping, Airline, railways, coaches, buses etc nor on the hotels, restaurants or any other facilities.
Thus as a company we shall not be responsible for any kind of damage to the person or to the property because of these independent vendors.
Documentation required for a tour:
• Passport
For a guest travelling abroad, a passport is an official document and also an identity. A Visa is a must to enter any particular country.
The Passport should be valid for a minimum of 180 days from the date of arrival conclusion in India. Please cross check all your particulars including your name/ address/validity/expiry date and Blank pages for VISAs as per requirement. All travelers booking tours for the European sector should ensure that the Passport validity is for a maximum of 10 years. The passports are well maintained and should have sufficient blank pages (that are not damaged/stapled/torn) for recording stamping of visas of various countries. Handwritten passports are not allowed.
• Visa (World tours)
Visa permits the guest to enter another country. For tourists, generally a short term visa is granted by the respective consulate. We are visa facilitators and generally assist guests for preparing Visa documents, submitting them & collecting the passports from the consulate. The Consulate may call the guest for personal interview even after all relevant documents have been submitted. The company is not responsible for any kind of error caused by the consulate. The decision to issue the Visa is at the sole discretion of the respective consulate; the company does not have a hold on the decision of the consulate and cannot object to it either. Just in case your visa is granted on the old passport and has validity kindly cross check weather you need to transfer the visa on the current passport.
Sometimes your Visa which is granted may have a longer validity than your passport in such a case please remembers to carry your old passport along with your new passport.
• Mandatory Documents required for the visa
Duly signed & filled VISA forms by each guest as per Passport signature & details. For Children, Thumb impression – If passport has thumb impression or signature along with Parent’s Signature – Male – Left Thumb & Female Right Thumb.
A Personal Covering letter stating purpose of the travel – Personal / Tour/ Employment etc. along with financial/ sponsorship details. (For Employed on Plain paper, Self Employed on Plain paper with Visiting Card, Business or Professionals on their letter head) Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, PRS Tourism as a facilitator shall not be responsible for any consequences and/or liable for any refund, the guest shall have to bear all the cancellation and re-booking charges for the next tour.
Many countries are following the biometric system in a bid to ensure safer travel. For U.K & Schengen visas you will have to visit the VFS personally and in case of USA you will need to visit the VFS twice. Once for Biometric and then for a personal interview
• Immigration
Though you are holding a valid a visa, it only gives you the permission to enter the respective countries immigration point. Granting or rejecting the permission to enter a country is solely dependent upon the discretion of the immigration authority only. Sometimes a guest may be deported/ interrogated/ and may be held back by the immigration authorities for a longer span than the usual time. In such a case if the guest misses out on the itinerary program the company is not liable.
• Travel Insurance:
Insurance is included in all the international tours up to age of 59 years. The over and above difference to be paid by the respective guest. Usually overseas Mediclaim Insurance covers hospitalization, medical emergencies and the loss of passport; hence, the company strongly recommends to FIT guests that they too buy the Insurance.
In case of claims, the insurance company shall be solely responsible for granting or rejecting claims and we do not have any hold over it. It is at a sole discretion of the respective company we are only facilitator. Also, insurance does not cover pre-diagnosed ailments. In case of foreign nationals, insurance will have to be obtained by the individuals on their own.
In case insurance is issued by a third party, and if any claims to the same arise, PRS Tourism is not responsible for any coordination with the Insurance Company
Itinerary changes / Changes in the Itinerary:
• The Company reserves the right to modify or alter the tour itinerary in case of force majeure conditions. Changes shall be informed to the guests at the earliest. Any additional charges, if applicable, are to be paid by the guest.
• Other than force majeure, for any other unavoidable circumstances, if the company curtails or cancels a certain day’s sightseeing, refund for the concerned portion of the sightseeing/tour shall be given to the guest. The Company will not be responsible for any kind of claims.
• The Company reserves the right to change (addition/deletion on exchange) sightseeing places for betterment of the tour program.
• If sightseeing timings aren’t adhered to, or if any add-ons are required then the same will be borne by the guests.
• Sightseeing days and closing of a particular sightseeing place are not in our hand, but we try our level best to cover all the sightseeing’s listed in the tour program. In case if any sightseeing is closed we may give you a replacement of that place or refund may be given for that particular sightseeing place only. Sightseeing’s of adventurous type are totally dependent on weather. In case, the weather turns out to be unfavorable & sightseeing is not possible, refund will be given.